People Technology - The Faces Behind the Network

CSPs give QINIQ customers the ability to deal with someone local. QINIQ CSPs are typically long-time Nunavut residents who understands the culture and language of their community. Delivering broadband services in Nunavut come with some unique challenges. Most Northern communities are isolated with limited accessibility. In the winter months the weather is inhospitable and unpredictable making both freight and travel difficult. We wanted to deliver a higher level of service where customers could set up their account and jump online the same day. Providing services at a local level was an important initiative for QINIQ. To succeed, we needed to find agents directly in each community.

This special team of QINIQ representatives are known as Community Service Providers (CSPs). The CSP is a local resident that signs up accounts, takes payments and provides technical support to clients in their community. They are essential when it comes to the success of the QINIQ Network. Through the CSP we are able to connect with our customer on a local level offering them instant access to services and support.

The CSP model features many benefits

• QINIQ puts over $1 Million dollars back into the Nunavut economy on an annual basis.
• CSPs receive a significant percentage of the gross revenue of the network each month, based on their customer base.
• Ongoing training is provided to all CSPs.
• Customers have the convenience of local service.
• CSPs on the ground are aware of what is happening in each community.
• CSPs manage local accounts using SSI Micro's custom designed billing and management system.
• To become a CSP, a person must have a solid reputation within their community.

Our CSPs have a wide range of backgrounds but they all have one thing in common. They believe in the service and they work hard to make it successful. We support one another with the aim to continue improving and meeting the technological needs of each community. Many of our service providers have been involved in these networks from day one. They are an integral part of the QINIQ team!

Meet some of our CSPs! 

Click on the photo to read their stories.